The Parliamentary and Health Service Ombudsman has released a report detailing its investigations into complaints received about public bodies including the NHS. The report has upheld many of the complaints, including a failure to diagnose and treat deep vein thrombosis, failure to treat a man who had suffered a large heart attack, and a delay in treating suspected pancreatic cancer.
Although it is positive that the ombudsman is investigating these complaints, it appears from the report that often people have felt the need to turn to the ombudsman because they are not satisfied that the NHS Trust's internal complaints procedure has given them the answers that they need or assured them that appropriate steps will be taken.
A man died from operable cancer after an NHS trust failed to act on advice from another hospital, an ombudsman's report has revealed.Peter Filipovic, 62, was referred to King's College Hospital in London with suspected pancreatic cancer by the Medway Maritime Hospital in 2011. He died in summer 2012 after delays to his treatment, the Parliamentary and Health Service Ombudsman (PHSO) said.King's College Hospital had "failed to act quickly enough", it ruled.The case is one of dozens of errors by public bodies and the NHS detailed in the report from the PHSO.