A recent study suggests that more work is required to assist people over 65 to make complaints about poor health care. It appears that some people are prevented from complaining because they don't know how to make a complaint, or the complaints process isn't accessible, whilst others are prevented from complaining because of concerns that it might affect their treatment in future.
As is made clear in the article, having an effective complaints system in the NHS is important to prevent future incidents and to enable services to identify where improvements are required. It is to be hoped that further progress can be made in improving the complaints service, particularly given the UK's ageing population.
Elderly people are reluctant to make complaints about poor health care or do not know how to, the Parliamentary and Health Service Ombudsman says. A report suggested 56% of people aged over 65 who experienced a problem did not complain because of worries about how it might impact future treatment. Nearly 20% did not know how to raise a complaint, it said, while a third felt complaining would make no difference.