The Parliamentary and Health Service Ombudsman has released a report detailing its investigations into complaints received about public bodies including the NHS. The report has upheld many of the complaints, including a failure to diagnose and treat deep vein thrombosis, failure to treat a man who had suffered a large heart attack, and a delay in treating suspected pancreatic cancer.

Although it is positive that the ombudsman is investigating these complaints, it appears from the report that often people have felt the need to turn to the ombudsman because they are not satisfied that the NHS Trust's internal complaints procedure has given them the answers that they need or assured them that appropriate steps will be taken.